{"id":112,"date":"2024-08-21T08:33:41","date_gmt":"2024-08-21T06:33:41","guid":{"rendered":"https:\/\/qatna.hr\/?page_id=112"},"modified":"2024-08-21T10:28:26","modified_gmt":"2024-08-21T08:28:26","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/qatna.hr\/de\/refund_returns\/","title":{"rendered":"Kauf und R\u00fcckgabebedingungen"},"content":{"rendered":"

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Purchase and return policy<\/h1>\n

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Kauf- und R\u00fcckgabebedingungen<\/h1>\n

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Politika kupnje i povrata<\/h1>\n

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As part of our Customer Service commitment, Qatna stands behind our products and we want you to be as happy with them as possible. If for any reason you\u2019re unsatisfied, we encourage you to contact us via email at info@qatna.hr<\/a>.<\/p>\n

We\u2019re very sorry, but perishable food products cannot be returned. All items from our online store are sold on a non-returnable basis unless defective. Please check that all items received are what you have ordered. If you have received an incorrect item, DO NOT OPEN IT. We will not accept any returns or provide refunds for items that have been opened, tampered with, or are not in their original condition.<\/p>\n

We do our best to minimize product breakage during transit; however, pretzels can experience some breakage during shipping. If your food product arrived damaged or contaminated in any way, please contact us directly, and we will do our best to resolve the issue.<\/p>\n

Please DO NOT return any food product without contacting us first for specific information regarding the return process.<\/p>\n

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Im Rahmen unseres Kundenservice-Engagements steht Qatna hinter unseren Produkten und wir m\u00f6chten, dass Sie mit ihnen zufrieden sind. Wenn Sie aus irgendeinem Grund unzufrieden sind, bitten wir Sie, uns per E-Mail unter info@qatna.hr<\/a> zu kontaktieren.<\/p>\n

Es tut uns sehr leid, aber verderbliche Lebensmittelprodukte k\u00f6nnen nicht zur\u00fcckgegeben werden. Alle Artikel aus unserem Online-Shop werden auf nicht zur\u00fccknehmbarer Basis verkauft, es sei denn, sie sind defekt. Bitte \u00fcberpr\u00fcfen Sie, ob alle erhaltenen Artikel das sind, was Sie bestellt haben. Wenn Sie einen FALSCHEN Artikel erhalten haben, \u00d6FFNEN SIE DIESEN NICHT. Wir akzeptieren keine R\u00fccksendungen oder erstatten keine Artikel, die ge\u00f6ffnet, manipuliert wurden oder sich nicht in ihrem urspr\u00fcnglichen Zustand befinden.<\/p>\n

Wir tun unser Bestes, um Bruch von Produkten w\u00e4hrend des Transports zu minimieren; jedoch k\u00f6nnen Brezeln w\u00e4hrend des Versands etwas brechen. Wenn Ihr Lebensmittelprodukt besch\u00e4digt oder auf andere Weise kontaminiert angekommen ist, kontaktieren Sie uns bitte direkt, und wir werden unser Bestes tun, um das Problem zu l\u00f6sen.<\/p>\n

Bitte R\u00dcCKEN SIE KEIN Lebensmittelprodukt zur\u00fcck, ohne uns vorher f\u00fcr spezifische Informationen zum R\u00fcckgabeprozess zu kontaktieren.<\/p>\n

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Kao dio na\u0161e predanosti korisni\u010dkoj usluzi, Qatna stoji iza na\u0161ih proizvoda i \u017eelimo da budete zadovoljni njima. Ako iz bilo kojeg razloga niste zadovoljni, poti\u010demo vas da nas kontaktirate putem e-maila na info@qatna.hr<\/a>.<\/p>\n

Na\u017ealost, prehrambeni proizvodi koji se mogu pokvariti ne mogu se vratiti. Svi artikli iz na\u0161e online trgovine prodaju se na ne-povratnoj osnovi osim ako su neispravni. Molimo provjerite jesu li svi primljeni artikli to\u010dno ono \u0161to ste naru\u010dili. Ako ste primili pogre\u0161an artikl, NE OTVARAJTE GA. Ne\u0107emo prihvatiti povratke ili pru\u017eiti povrat novca za artikle koji su otvoreni, manipulirani ili nisu u svom izvornom stanju.<\/p>\n

Trudimo se minimizirati lom proizvoda tijekom transporta; me\u0111utim, pereci mogu do\u017eivjeti odre\u0111eni lom tijekom isporuke. Ako je va\u0161 prehrambeni proizvod stigao o\u0161te\u0107en ili kontaminiran na bilo koji na\u010din, kontaktirajte nas izravno i u\u010dinit \u0107emo sve \u0161to mo\u017eemo da rije\u0161imo problem.<\/p>\n

Molimo NE vra\u0107ajte nikakav prehrambeni proizvod bez prethodnog kontakta s nama za specifi\u010dne informacije o postupku povrata.<\/p>\n

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Returns<\/strong><\/h2>\n

If you receive a product that is defective, damaged, or contaminated, you may request a return or exchange within 14 days of receiving your order. Please contact us to arrange a refund or replacement.<\/p>\n

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R\u00fccksendungen<\/strong><\/h2>\n

Wenn Sie ein Produkt erhalten, das defekt, besch\u00e4digt oder kontaminiert ist, k\u00f6nnen Sie innerhalb von 14 Tagen nach Erhalt Ihrer Bestellung eine R\u00fccksendung oder einen Umtausch beantragen. Bitte kontaktieren Sie uns, um eine R\u00fcckerstattung oder einen Ersatz zu arrangieren.<\/p>\n

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Povrati<\/strong><\/h2>\n

Ako primite proizvod koji je neispravan, o\u0161te\u0107en ili kontaminiran, mo\u017eete zatra\u017eiti povrat ili zamjenu unutar 14 dana od primitka narud\u017ebe. Molimo vas da nas kontaktirate radi dogovora o povratu novca ili zamjeni.<\/p>\n

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Refunds (if applicable)<\/strong><\/h2>\n

We do not offer refunds, exchanges, or enter into correspondence for the following reasons:<\/p>\n